Planning to upgrade to Salonior Premium, but you want to check out the features to assure yourself. Salonior is offering a 30-day subscription for the free trial. Nothing is charged during those 30 days. After the trial ends, upgrade your account to Premium and pay at the time of upgrade. In case you are not satisfied with our software, then you have to claim the below refund policy.
How to ask a refund
To refund, you need to mail us at info@salonior.com. The subject line would be "Salonior subscription refund." Also, mention the business name and email address connected with the account. Send your request within 30 days of your first payment. The 30-day free trial is not part of that window — it starts when you first pay, not when you sign up.
How the grace period goes
To ask for a refund, downgrade and send the request within 30 days of your first payment. Requests made more than 30 days after that payment might not be refunded. Because the free trial runs for 30 days before any payment is taken, this gives you the full trial plus a further 30 paid days to decide.
Processing time
Generally, the processing of refund takes around 5 to 7 working days after receiving the request.
We want you to find the best solution
Sometimes things do not work appropriately, and the right solution is required that fulfills all your requirements. Usually, we will respect your request for a refund. If you spare your time and effort to make Salonior work for you and it does not, then some credit is obvious. We will surely make it work for you. It is the responsibility of the one accepting the request, and the context of the created request. But rest assured there is always room for negotiation and flexibility.
Cancellation Policy
The subscription can be canceled if you are not satisfied with the software. To cancel, you need to contact us at +91 91062 54335 or mail us at info@salonior.com.
Alternatively, you can tell us about the issues you are facing. We will try to make the changes according to your requirements, and features can be integrated accordingly. After the completion of the cancellation, you do not need to pay us further.